• The care we take to only hire experienced, knowledgeable technicians.
  
  
• The weekly, in-house training classes we conduct. Classes organized to present the latest information about maintenance and repair of generators.
  
  
• The frequent, off-site seminars attended by our technicians.
  
  
• The regular quality control checks made at customer sites.
  
  
• The quarterly performance reviews we make of our entire team.
  

• Engine powered generator sets
  
• Motor generator sets
  
• Fire pump engines
  
• Stationary engine

Selecting A Generator Service Company

What should you look for in a generator service or maintenance company?

Here's what we think are important:

Availability

The ability to get a technician to your site when you want him, day or night. And generator failures do not respect weekends or holidays. This means a company with enough technicians to put one on your site under all situations (we have 6 technicians on call at all times).

Versatility

Many generator set service companies repair only one make of equipment. We service all makes. No need for two companies; no looking for the right company to service the older or rarer units. We do them all! Including your engine driven fire pumps and motor generator sets!

Experience

We celebrated our 30 year anniversary in 1997. Our company and technician experience can be matched by no other generator service company in Northern California.

Warranty

Who stands behind their work, and who doesn't? At minimum, all labor should be covered for 60 days and all parts should be covered with the manufacturer's standard warranty. More than this, you need commitment; a commitment to customer satisfaction-no matter what it takes. Please see our 6 part Exclusive Worry-Free Guarantee below.

Cost

Of course, price is an important factor. All things being equal, you should save money if you can. The things you should check to make certain "all things are equal" are those listed above.

• Generator maintenance requires special knowledge.
• Generator maintenance requires special tools and test equipment.
• Generator maintenance requires special parts.
• You need a specialized company to keep track of your overall program.

Our commitment to customer satisfaction is backed by the best guarantee in the business! Judge for yourself…

The Electro-Motion
Exclusive
WORRY-FREE Guarantee

Availability Guarantee

We will always be available when you need us. We guarantee 24 hour/day, 7 day/week availability— including holidays. That's every day of the year.

Response Time Guarantee

We guarantee a fast, 2 hour maximum, response time to your emergency calls—day or night. If we miss this target, just call us. We will immediately send you a $50 coupon, good for future services.

Labor Guarantee

Our labor is unconditionally guaranteed for 90 days. If it's not done right, we will return to your site to make it right.

Parts Guarantee

All parts carry the manufacturer's original warranty, which is passed through to you. We will process, on your behalf, any claims that arise.

Communications Guarantee

We strive to make our communications to you accurate, clear, complete and understandable. This includes our telephone calls, our letters and proposals, our Work Orders, and our invoices. You have the right to have everything explained to you, without jargon. If you ever receive something from us you don't understand, just call. We'll redo it—until you're satisfied.

Price Guarantee

The prices quoted and invoiced to you are competitive and appropriate for what we do. We guarantee you will not pay extra for our services. In fact, we pride ourselves on providing superior services at competitive prices. Ask to see our Annual Labor Rate Survey.

Our Goal is to provide outstanding quality, service, and satisfaction—at affordable prices Therefore, we guarantee you will find our work meets or exceeds your every expectation.
If, for any reason, you're not 100% Super-Satisfied with our service, please let us know. We'll return to the job—as many times as necessary—until it's done right and to your satisfaction.