FAQ
Generator Service
Q: What is your emergency response time?
A: Typically, we will be on site within 2 hours of your call.
Q: Do you perform maintenance on automatic transfer switches?
A: Yes. In fact, we are the only company that performs this to the National Fire Protection
Association Standard 110, Standard for Emergency and Standby Power Systems, 2010
edition protocol.
Q: We have a standard maintenance program we have been using for many years. Can
you "do it our way"?
A: Yes.
Q: If you must take our unit out of service, can you provide a temporary replacement unit?
A: Certainly. We want to get you back in business right away.
Automatic Transfer Switches (ATS)
Q: Which brand do you sell?
A: We can sell you almost any brand. Our preferred brand is GE Zenith.
Q: Do we have to shut down our building for you to diagnose our problem?
A: Usually not. Some problems may require a shutdown, but we will do everything possible to
minimize the inconvenience.
Q: Do you recommend and sell "bypass" type switches?
A: Yes and Yes. This type of switch is highly recommended; it makes the required annual switch
maintenance much less disruptive.
Q: Do you have parts for all switches, allowing prompt repair on 1 call?
A: No. There are just too many switches with too many parts, like other products of this
specialized nature. We do carry the common parts and have perfected a system that allows
us to obtain what’s needed quickly.
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Frequency Converter (Motor Generator) Sets
Q: Which brand do you sell?
A: We are the Northern California distributor for the Horlick Company.
Q: Can you do custom projects/builds?
A: Yes, in most cases. This is a Horlick specialty. Just call with your needs.
Q: Can you install the equipment?
A: Yes.
Q: If you must take our unit out of service, for repair or modification, can you provide
a temporary replacement unit?
A: Usually. We have a substantial rental fleet ready at our warehouse.
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