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  • Thank you for your hard work and support this last year. Don't take this personal but the best part of our relationship is I rarely need to talk to you. Your scheduled maintenance program has been excellent and our equipment is running great.

    Lou Fuqua
    Director Operations
    Cardica, Inc.


    Generator Service

    Q: What is your emergency response time?

    A: Typically, we will be on site within 2 hours of your call.

    Q: Do you perform maintenance on automatic transfer switches?

    A: Yes. In fact, we are the only company that performs this to the National Fire Protection Association 110, Standard for Emergency and Standby Power Systems, 2010 edition protocol.

    Q: We have a standard maintenance program we have been using for many years. Can you "do it our way"?

    A: Yes.

    Q: If you must take our unit out of service, can you provide a temporary replacement unit?

    A: Certainly. We want to get you back in business right away.   


    Automatic Transfer Switches (ATS)

    Q: Which brand do you sell?

    A: We can sell you almost any brand. Our preferred brand is GE Zenith.

    Q: Do we have to shut down our building for you to diagnose our problem?

    A: Usually not. Some problems may require a shutdown, but we will do everything possible to minimize the inconvenience.

    Q: Do you recommend and sell "bypass" type switches?

    A: Yes and Yes. This type of switch is highly recommended; it makes the required annual switch maintenance much less disruptive.

    Q: Do you have parts for all switches, allowing prompt repair on 1 call?

    A: No. There are just too many switches with too many parts, like other products of this specialized nature. We do carry the common parts and have perfected a system that allows us to obtain what’s needed quickly.

    Frequency Converter (Motor Generator) Sets

    Q: Which brand do you sell?

    A: We are the Northern California distributor for the Horlick Company.

    Q: Can you do custom projects/builds?

    A: Yes, in most cases. This is a Horlick specialty. Just call with your needs.

    Q: Can you install the equipment?

    A: Yes.

    Q: If you must take our unit out of service, for repair or modification, can you provide a temporary replacement unit?

    A: Usually. We have a substantial rental fleet ready at our warehouse.